Question 1

What should I prepare when renting a car?

Accepted Answer

To drive in Japan, you must have one of the following driver's licenses:
1) A Japanese driver's license
2) An International Driving Permit (IDP) based on the Convention on Road Traffic (Geneva Convention) (※1)
3) A foreign driver's license for operating a motor vehicle (※2)
※1 Driving with an International Driving Permit (IDP):

The International driving permit must conform to the format specified by the 1949 Geneva Convention on Road Traffic.

*The international driving permit is valid for one (1) year from the date of issuance; it can be used to drive in Japan for one (1) year from the date of entry to Japan (checked against the date of entry listed in your passport).

When renting a car, you must present both your "International Driving Permit" and "passport." Please check the validity of your IDP, its validity period for driving in Japan, and the vehicle categories you are permitted to drive.

※2 Driving with a foreign driver's license and a Japanese translation:
You can drive in Japan for one year after your arrival by possessing a foreign driver's license accompanied by a Japanese translation.
You must present the license, the Japanese translation of the license, and your passport simultaneously.
The Japanese translation must be issued by a consulate of the country that issued the license or by an organization designated by the National Public Safety Commission.
※ This applies to driver's licenses from Switzerland, Germany, France, Belgium, Monaco, and Taiwan.

Question 2

I can’t cancel my reservation on the confirmation page.

Accepted Answer

If your reservation date is more than 180 days (approximately 6 months) away, our current payment system may not support automatic refunds. As a result, cancellation through the reservation confirmation page may not be possible.
This is a measure to enhance security and ensure payment stability, and we ask for your understanding regarding system limitations on long-term reservations.
In this case, we can assist you with a refund via bank transfer through our customer service center. Please note that a remittance fee may apply.

Question 3

Can a rental car be delivered to a hotel or designated location?

Accepted Answer

It depends on the rental car company and plan. Please check the plan of each company for details.

Question 4

Is there a free shuttle bus?

Accepted Answer

The conditions of shuttle services will vary for each rental car company.
Rental car companies near the airport generally offer free shuttle services.
Please check the plan page of each plan for details.

Question 5

Are there any cancellation fees?

Accepted Answer

Cancellation fees may apply.
Please check your plan or the reservation confirmation page below.
【Rental Car Reservation Confirmation Page】
https://en.gogo-tour.com/car/box/

Question 6

Can I cancel if my flight is delayed?

Accepted Answer

A rental car company staff member will wait according to the delayed time.
If the staff is not present, please contact the rental car office by phone or send a message.
If the time is outside the rental car company's opening hours, the rental car will be available from the next day.

Question 7

Can I cancel if my flight is canceled?

Accepted Answer

If the flight is canceled due to natural disasters such as a typhoon, many rental car companies do not charge cancellation fees.
If your tour is affected by weather conditions, please be sure to contact our customer support in advance. We will assist you with the necessary follow-up procedures.

Question 8

Can I cancel in case of a typhoon?

Accepted Answer

The rules vary by rental car company. Please confirm with the rental car company in advance, rather than making your own decision.
If the flight is canceled due to a typhoon (with a warning), no cancellation fee will be charged.
Additionally, if the return of the rental car is delayed due to a typhoon, some rental car companies may charge a typhoon extension fee.If your tour is affected by weather conditions, please be sure to contact our customer support in advance. We will assist you with the necessary follow-up procedures.

Question 9

How to cancel a rental car reservation?

Accepted Answer

You can cancel through the reservation confirmation page below.
【Rental Car Reservation Confirmation Page】
https://en.gogo-tour.com/car/box/

Question 10

What is the difference between hourly and overnight rates?

Accepted Answer

Hourly rates are calculated based on the "time the rental car is rented".
The rental duration unit varies by company.
Overnight rates are calculated based on the "number of days the rental car is rented".
Since it is calculated per calendar day, the rate does not change with the starting time.

Question 11

What are the advantages of the overnight rate?

Accepted Answer

The overnight rate is cheaper if you use the car for two or more nights.
It is also more beneficial if the return time of the final day is late.

Question 12

What are the advantages of the hourly rate?

Accepted Answer

The hourly rate is recommended for day trips or short-term usage.
However, for long-term use, the overnight rate is recommended.

Question 13

I barely used the rental car. Will the fee be reduced?

Accepted Answer

The fee will not be reduced.
The fee is settled according to the price of the agreement.
Therefore, the fee does not fluctuate based on the actual mileage driven.

Question 14

When should I make the payment?

Accepted Answer

It depends on the rental car plan.
There are some options like full prepayment, deposit + on-site payment, and full on-site payment.
Please check the rental car plan for details.

Question 15

Can I pay by credit card?

Accepted Answer

Payment can be made with a credit card that is valid for use overseas.

Question 16

What is included in the rental fee?

Accepted Answer

The rental fee includes the rental car and basic insurance/coverage.
The included items may vary depending on the plan.
Please check the rental car plan information page for details.

Question 17

Is it mandatory to purchase liability coverage?

Accepted Answer

It is optional and can be chosen at the customer's discretion.

Question 18

When the insurance/coverage cannot apply?

Accepted Answer

Insurance/coverage may not apply in the following cases.
1. Accidents without a police report. 2. Fault in an accident. 3. Exclusions in the insurance agreement.

Question 19

Does insurance/coverage apply if there are multiple drivers?

Accepted Answer

Other drivers will be insured if they register during the rental process.
However, drivers who do not register at the time of rental will not be eligible for compensation.

Question 20

What is NOC (Non-Operation Charge)?

Accepted Answer

NOC is a fee that compensates for the rental car's non-operational period due to a vehicle accident or breakdown, etc., during the rental period.
The customer must pay the cost to the rental car company as compensation for the period during which the rental car is being repaired.

Question 21

What is liability coverage (CDW)?

Accepted Answer

Liability coverage is an optional insurance that eliminates or reduces the amount of liability in the event of an accident.
It is an optional coverage that enhances basic insurance.
The cost of liability coverage ranges from 1,000 to 2,000 yen per day.
Since the coverage details vary by rental car company, please check the details before purchasing liability coverage.

Question 22

Can I rent a manual transmission vehicle?

Accepted Answer

There are some manual transmission vehicle plans, but most vehicles are automatic.
Please check the details of the rental car plan when making a reservation.

Question 23

Can I use an e-cigarette in a non-smoking vehicle?

Accepted Answer

If the vehicle in your plan is is not a smoking vehicle, please refrain from smoking, including e-cigarettes.

Question 24

Are there smoking vehicles available?

Accepted Answer

Yes, some companies offer smoking vehicles.
Please refer to the plan details.

Question 25

Is there a device to listen to music?

Accepted Answer

A CD player, AUX, or USB may be installed in the vehicle.
Please check the details of your plan when making a reservation.
However, it is not possible to reserve a vehicle with a specific music player.

Question 26

Is a navigation system installed?

Accepted Answer

Most vehicles are equipped with a standard navigation system.
However, some vehicles may not have a navigation system. Please check the plan details when making a reservation.

Question 27

What is ETC?

Accepted Answer

ETC stands for Electronic Toll Collection System.
You can use it by inserting an ETC card into the ETC device installed in the vehicle.

Question 28

Is an ETC terminal installed?

Accepted Answer

Most vehicles are equipped with an ETC device.(ETC card must be rented separately)
However, some special vehicles may not be equipped with ETC devices, please check the plan details when making a reservation.

Question 29

Can I rent an ETC card?

Accepted Answer

Yes. The availability and cost of the ETC card vary depending on the rental car company and plan.
Please check each plan page for details.

Question 30

Can I rent a child seat?

Accepted Answer

Please inform us when making a rental car reservation.
It may not be available depending on the rental car company.
Also quantity is limited, rental may not be possible.

Question 31

Are studded tires or chains available?

Accepted Answer

They are provided as standard equipment in some regions and stores.
Please inform us when making a reservation.
The equipment may not be available depending on the situation.

Question 32

Are ski carriers available?

Accepted Answer

Ski carriers are available in some regions and stores.
Please inform us when making a reservation.
The equipment may not be available depending on the situation.

Question 33

Is it mandatory to use a baby seat or child seat?

Accepted Answer

According to the Road Traffic Act, since April 1, 2000, children under six years old must use a child seat.
■ Criteria for mandatory use of infant seats, child seats, and junior seats

＜Infant seat＞Age: Newborn to 1 year old / Weight: 10kg or less / Height: 70cm or less
＜Child seat＞Age: 1 to 4 years old / Weight: 10kg to 18kg / Height: 70cm to 100cm＜Junior seat＞Age: 4 to 10 years old / Weight: 15kg to 36kg / Height: 135cm or lessSome car rental companies offer free car seats for customers to use, please check the details of the page when making a reservation.

Question 34

Can I specify the type of vehicle?

Accepted Answer

If it is not a vehicle-specific product, you can only select a rental car if you specify a car program.
The vehicles vary by rental car company.
For example, in the 1000- 1300CC class, it might be a Honda FIT or Toyota Vitz, etc.

Question 35

Can I rent a stroller?

Accepted Answer

It depends on the rental car company; some companies can.
Please check the details of the rental car plan.

Question 36

Can I extend my rental period?

Accepted Answer

Extensions are possible, but depending on the reservation status of the rented vehicle, it may not be possible to extend.
Please check with the rental car company in advance.
There is an additional charge for extensions.

Question 37

If my rental time period is shortened, will the fee be reduced?

Accepted Answer

Each rental company has a different refund policy.
Please check with the rental car company in advance.

Question 38

What should I do if I cannot return the car on time?

Accepted Answer

If you cannot return the car on time, please contact the rental car company immediately.
A penalty fee may apply if the return is extended without any notice.

Question 39

Can I return the car to a different location?

Accepted Answer

It depends on the policy of your rental car company and the location.
Please check with the rental car company in advance.

Question 40

Do I need to return the car with a full tank?

Accepted Answer

It is generally required to return the car with a full tank. If you do not return the car with a full tank, the rental company will calculate the fuel cost according to the number of kilometers driven, and the amount may be higher than the actual fuel cost.Some car rental companies may offer a plan that does not require a full tank of fuel, please check with the car rental company.

Question 41

Do I have to pay for the repair costs of the vehicle in the event of a car accident?

Accepted Answer

Since the rental car is covered by basic insurance, the insurance company will pay for the damage to the other party's car in the event of an accident. However, depending on the rental car company, you may be required to pay a portion of the insurance (deductible). Please refer to the insurance policy in the booking form.

Question 42

Do I have to pay for my single accident?

Accepted Answer

It depends on the insurance and coverage provided by the rental car company.
Please check the insurance and coverage details.

Question 43

Is a minor injury an accident?

Accepted Answer

Any vehicle damage, no matter how serious the collision is, whether there is a third party involved, it must be treated as an “accident”.
Please be sure to contact the rental company and follow the established procedures.

Question 44

What to do in the event of a car accident?

Accepted Answer

Please complete the following three steps before contacting the rental company.1. Assist the injured person. 2. Report to the police 3. Leave the contact information of the other party.
If you do not follow these procedures, you may not be eligible for insurance or coverage.

Question 45

I got a flat tire.

Accepted Answer

Driving with a flat tire is very dangerous.
Please move the vehicle to a safe location and stop the vehicle immediately, then place a triangle plate at a considerable distance behind the vehicle to prevent a rear-end collision. After securing safety, contact the rental car company and follow their instructions.

Question 46

The engine won't start.

Accepted Answer

It could be due to a dead battery, wear, lack of oil, or other reasons.
Please contact the rental car company and provide detailed information about the situation, and follow the necessary procedures.
Depending on the circumstances, the rental car company may cover the cost.

Question 47

I got a parking ticket. What should I do?

Accepted Answer

In the event of a parking violation, please be sure to contact the rental company.Please pay the illegal parking fee before returning the vehicle. A traffic violation notice will be issued, and after paying the fine, you shall return the rental car with the violation notice and receipt.

Question 48

Will insurance cover a tire blowout while driving?

Accepted Answer

It depends on the rental car company.
Please check with the rental car company.

Question 49

I left something in the rental car.

Accepted Answer

Please contact the rental car company directly and describe the lost item. The rental car company will contact you if they find the item. In addition, each car rental company has a different storage method and period. Please note that if the storage period is exceeded, the rental company may discard the item. The rental car company is not responsible for any lost items.

Question 50

I lost the car key.

Accepted Answer

Please contact the rental company first to inform them that you have lost your keys.The keys are not covered by insurance, and the customer is responsible for the cost of reimbursement, thus it is important that you keep your keys safe.

Question 51

I locked the key inside the car.

Accepted Answer

Please do not attempt to open. Contact the rental car company and follow their instructions.

Question 52

Do I need the driving license for all drivers(multiple drivers)

Accepted Answer

Yes, all licenses are required. All drivers will be required to register their information at the time of the rental procedure.
Without prior registration, insurance coverage will not be available in the event of an accident.

Question 53

Can I rent a car if I am new to driving or if I drive seldom?

Accepted Answer

We can rent the car corresponding to your driver's license, but there may be restrictions depending on the rental car company, vehicle, and plan.
Please check the precautions when making a reservation.

Question 54

Can I rent a car with an international driver's license?

Accepted Answer

You can rent a car by presenting an "International Driver's License", "Passport", and "Domestic License (license issued by the country of the international driver's license)" when renting.
You can rent a car with an international driver's license issued by a country that is a party to the Geneva Convention.

Question 55

Can I drive a 10-passenger van?

Accepted Answer

To drive a vehicle with more than 10 passengers in Japan, a large vehicle license is required, and you need a D class stamp on the valid international driver's license. Driving a vehicle without a valid license is treated as unlicensed driving.

Question 56

Are there any age restrictions for renting a car?

Accepted Answer

We can rent out the car corresponding to your driver's license, but there may be age restrictions depending on the rental car company, vehicle, and plan.
Please check the precautions when making a reservation.

Question 57

Can I bring my pet to the rental car?

Accepted Answer

It depends on the rental car company.
Please confirm with each rental car company for details.

Question 58

Is there a service to arrange a designated driver?

Accepted Answer

GO!GO!rental car does not provide this service. We appreciate your understanding.

Question 59

I forgot my driver's license on the day of departure. Can I still rent a car?

Accepted Answer

If you cannot present your driver's license, the rental car is not available.

Question 60

Do all rental cars use regular gasoline?

Accepted Answer

Most rental cars use regular gasoline, but some cars may use diesel or premium gasoline.
Please be sure to confirm the type of fuel for the rental car at the time of rental.

Question 61

Is an 8-passenger vehicle too crowded for 8 passengers?

Accepted Answer

Considering the space occupied by the luggage, we recommend using the vehicle for 6 people.
For those who want a more spacious ride for 8 passengers, we recommend using two small vehicles.

Question 62

I made a rental car reservation, how to confirm it?

Accepted Answer

You can confirm your reservation by entering the reservation ID and password (email address) issued at the time of reservation on the reservation confirmation page below.
【Rental Car Reservation Confirmation Page】
https://en.gogo-tour.com/car/box/
【Activity Reservation Confirmation Page】
https://en.gogo-tour.com/car/box/

Question 63

Can I make a same-day car rental reservation?

Accepted Answer

Normally, you can reserve a car for the next day before 17:00 on the day before. Please apply in advance.If you would like to rent a car on the same day, please inform us of your plan code, and our staff will confirm the availability of the car for you as soon as possible during office hours.

Question 64

When can I make a car rental reservation?

Accepted Answer

The reservations can be made up to 7 months before departure.
Reservations made on the day of departure or a few hours prior may not be available, so it is recommended to make your reservation in advance.

For a 2-Night, 3-Day Rental		ACompany	BCompany
5-Seater Vehicle	¥14,397	¥19,800	¥15,000
7-8 Seater Vehicle	¥19,500	¥29,700	¥30,000
Various Vehicle Options	◎	△	△
Customer Service	◎	○	○
Vehicle Inventory	◎	△	△
Insurance Options	◎	○	○

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QWhat should I prepare when renting a car?

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QCan a rental car be delivered to a hotel or designated location?

QIs there a free shuttle bus?

QAre there any cancellation fees?

QCan I cancel if my flight is delayed?

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